Clinic Manager

Clinic Manager
Nutri Chem Pharmacy & Clinic | Ottawa, Ontario
Full-Time, Permanent | On-Site | 40 Hours per Week
Salary Range: $68,000–$75,000 annually
About Nutri Chem   For more than 45 years, Nutri Chem has been doing healthcare differently.
Based in Ottawa,Nutri Chem Pharmacy & Clinic has built a unique model of personalized healthcare that brings naturopathic medicine, pharmacy, compounding, laboratory testing, custom vitamins, nutritional care and personalized therapeutics together under one roof.
We believe exceptional healthcare comes from connecting thedots - looking beyond individual symptoms to understand the complete patient and bringing together the right clinical expertise, diagnostics and therapeutic options to help them achieve better health.
For our Clinic team, this creates an exciting and highly collaborative environment. Our administrative professionals work closely with naturopathic doctors,pharmacists and other healthcare practitioners, playing an essential role in connecting patients with the services, testing and personalized care they need.
The Opportunity  Are you a hands-on leader who enjoys developing people, improving processes and delivering exceptional patient experiences?
Reporting to the Director of Operations, you'll oversee the daily operations of our multidisciplinary Clinic, lead our administrative team and support healthcare practitioners.
We're looking for someone who takes ownership, solves problems and proactively identifies opportunities to improve Clinic performance, patient experience and operational efficiency.
What You'll Be Doing  Team Leadership & Management   Lead, coach and develop the Clinic administrative team, establishing clear expectations and accountability.
Oversee staffing, scheduling, training and daily administrative operations.
Foster a positive, collaborative and solutions-oriented team environment.
Patient Experience   Ensure a seamless patient journey from initial inquiry through appointments, follow-up and ongoing care.
Maintain exceptional service standards and resolve escalated patient concerns.
Identify opportunities to improve patient engagement, retention and satisfaction.
Clinic Performance & Growth   Monitor key performance indicators, including bookings, retention, practitioner utilization and revenue.
Identify and implement improvements that support Clinic growth, efficiency and profitability.
Support Retail and Custom Vitamin sales through effective patient follow-through and interdepartmental collaboration.
Operations & Practitioner Support   Ensure efficient daily Clinic operations and administrative support for practitioners.
Develop and improve processes, systems and standard operating procedures.
Collaborate with Pharmacy, Custom Vitamins, Retail and other Nutri Chem departments.
Proactively resolve operational challenges and implement improvements.
What We're Looking For   3–5 years of management or operational leadership experience, preferably in healthcare, wellness or a service-focused environment.
Proven ability to lead, coach and develop high-performing teams.
Exceptional organizational, communication and problem-solving skills.
Strong commitment to patient service and continuous improvement.
Business awareness and experience using performance metrics to drive results.
Confident decision-maker who takes initiative and ownership.
Comfortable working with healthcare practitioners and multidisciplinary teams.
Proficiency with technology and administrative systems.
Relevant post-secondary education is an asset; equivalent experience will be considered.
Why Join Nutri Chem?  

Join an established , locally owned healthcare organization where you'll work alongside experienced Naturopathic Doctors and other healthcare professionals, lead a dedicated team and make a meaningful impact on patient care and Clinic performance.
We valueintegrity, innovation, collaboration and individualized care, and welcome people who bring fresh ideas and a commitment to excellence.
Nutri Chem is committed to an inclusive and accessible recruitment process. Accommodations are available upon request.
Nutri Chem may use AI tools to assist with application screening and assessment. Final hiring decisions are made by our hiring team