Bilingual Clinical Consultant; Mental Health Services; Hybrid

Green Shield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential.

Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a ‘payer’ while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through Green Shield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025.

What’s driving us now is the commitment to measurably impact an additional three million Canadians by 2030 – across mental health, essential medicines, and chronic disease management – through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All.
At Green Shield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

Base Salary: CAD $59,688.

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health) and competitive time off policy.
Posting disclosures: This is for an existing vacancy.
Work model: Hybrid

The Clinical Consultant provides clinical leadership and oversight to a national network of contracted mental health therapists across Canada within a health insurance context.
This role supports high standards of ethical, effective, and evidence-based care through clinical consultation,quality assurance, policy development, stakeholder collaboration, and professional development initiatives. The Clinical Consultant works closely with internal teams and organizational clients to ensure clinically sound services and information are delivered to employees.

• Provide individual and group clinical consultations to contracted therapists, supporting ethical decision-making, clinical risk management, and best-practice care delivery.
• Conduct quality assurance reviews, including evaluation of clinical documentation, outcome measures, and adherence to regulatory and organizational standards.
• Manage client complaints by coaching therapists through reflective practice, corrective action, and improvement planning in alignment with regulatory and organizational requirements.
• Collaborate with the operations team to review therapist resumes, credentials, licensure, and professional standing during onboarding and ongoing compliance
  processes.
• Develop, review, and update clinical policies and procedures to ensure alignment with regulatory bodies, professional standards, and organizational values.
• Identify clinical practice needs and arrange professional development opportunities such as trainings, workshops, and learning resources for therapists.
• Engage with stakeholders, including organizational and corporate clients, to ensure mental health services and clinical guidance provided to employees are evidence-based, ethical, and aligned with best practices.
• Serve as a clinical subject-matter expert, offering guidance on complex cases, ethical concerns, dual relationships, and scope-of-practice questions.
• Support continuous quality improvement by monitoring trendsin…