Assistant, Services

Requisition
2338
-Posted
10/16/2026

- Sir George Williams (Downtown)
- CUSSU

- Full-Time

Position Number:/
Department:Strategic HR Initiatives, Services and Systems
Grade: GR09
Campus:Sir George Williams (Downtown)

Salary:$35.07- $42.18 per hour
Union/Association/HR Policy: CUSSU

Applicants are strongly encouraged to include a cover letter expressing their interest and how their profile aligns with the role

Recognized as one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: Repost. This posting represents a leave replacement until January 28, 2028.

• Act as the first point of contact for HR related inquiries after self- service options. Provide high-quality customer service to clients (HR Service Requests, telephone, email, in person, etc.) in all areas of HR.
• Perform investigation and analysis of service requests related to employee inquiries throughout their employment life cycle, encompassing all HR related topics. Provide resolution or ... as required. Ensure that established service commitments are respected.
• Administer employee benefit programs on behalf of the Process Owner (for example, validating eligibility, processing enrollments, changes related to eligible life events and terminations) in accordance with documented procedures. Calculate and/or verify employee payroll deductions regarding benefits. Guide employees to internal resources and documentation on Carrefour and respond to queries related to this information as required.
• Monitor and review information received for compliance with university policies, procedures, guidelines and protocols. Provide explanation/information to the university community, as per respective policies, agreements, and/or collective agreements.
• Analyze and respond to HR service requests from the community. Identify trends that point to situations that can potentially impact the community on a larger scale. Engage the immediate supervisor to provide identified examples and suggest process improvements to the Employee Services team’s internal work or to enhance the overall community member experience.
• Verify, analyze and process a variety of documentation pertaining to human resources, benefit administration, programs, pays and all other aspects of an employee's employment life cycle (for example, new hires, employee changes, tuition waivers, letter of attestation). Review and approve employee self-service transactions (for example, tuition deductions, RSP/TFSA deductions, work/study permits, payment info, etc.). Communicate with employees and provide clear guidance and support when corrections are required.
  
  Liaise with appropriate resource persons and/or external providers to investigate data discrepancies and ensure data integrity and follow through on resolution as required.
• Maintain and update employee status information by recording/entering various data in HR systems (i.e. onboarding, offboarding, leaves of absence).
• Compile and prepare reports and documents pertaining to personnel activities and employee information. Ensure accurate entry of employment information for both new and existing employees into the Human Resources Information…