Location: Montreal
Description
& SummaryA career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.
The Client Security Officer (CSO) acts as a trusted advisor, ensuring clients’ security posture aligns with evolving threats, regulatory requirements, and business priorities. The role combines consulting experience, technical oversight, and client relationship management to deliver high-value security outcomes. The CSO role is focused on cybersecurity strategy and implementation, with strong expertise in Managed Security Services Provider (MSSP) models.
Meaningful workyou’llbe part of
As aSenior Manager, Client Security Officer,you’llwork as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to:
Assess client environments,identifygaps, and recommend improvements to strengthen defenses and align with cybersecurity best practices.
Oversee all stages of engagement—onboarding, delivery, operations, and offboarding—ensuring structured reporting and stakeholder alignment.
Monitor service quality through SLA tracking, health checks, and remediation efforts;maintainrisk registers for MDR and CaaS services.
Respond to inquiries, manage escalations, and ensure consistentdelivery ofquality across assigned accounts.
Drive initiatives to enhance investigation depth, incident response timeliness, and communication protocols.
Coordinate inputs from functional, technical, and product teams; ensure deliverables meet scope and client expectations.
Lead end-to-end proposal development for strategic growth and high-quality submissions.
Regularly review deliverables to ensure they meet scope requirements and client expectations.
Maintain and update action logs for findings requiring client input or internal remediation.
Conduct periodic client environment health checks toidentifytechnical, procedural, or engagement-level gaps.
Ensure consistent delivery quality across assigned clients by implementing structured reviews, aligning with client expectations, and driving continuous improvement initiatives. This includes oversight of investigation depth, incident response timeliness, escalation protocols, and communication practices to enhance service confidence and operational outcomes.
Manage client feedback and escalation processes, working with delivery teams and leadership to resolve issues expediently and transparently.
Coordinate inputs from functional, technical, and product teams.
Ensure quality delivery as per the client success playbooks, templates,toolingand Statement of Work.
Experience and skillsyou’lluse to solve
Bachelor's or master's degree in computer science, Information Security, or a related field.
Minimum of 10 years of relevant experience in cybersecurity, with a focus on management consulting with extensive client management experience.
Strong understanding of MSSP delivery models and managed detection/response services.
Proven experience managing diverse clients, including Quebec-based organizations, and navigating bilingualenvironments.
Strong communicationand presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
Exceptional communication and presentation skills for both technical and executive audiences.
Ability to articulate complex security concepts in business terms.
Familiarity with Canadian regulatory frameworks and industry-specific compliance requirements.
The successful candidate requires fluency in…
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