Location: Montreal
Description
of DutiesRespond to user difficulties (via phone or other communication channels) by conducting research, diagnostics and analysis to determine the nature of IT system problems; take necessary action based on priority to resolve issues and ensure the continuity of data processing, or escalate the problem when necessary; document in detail the circumstances and actions taken during your shift.
Work closely with users and the system maintenance and support teams to resolve operational issues by providing relevant information and documentation.
Ensure the recovery and integrity of files stored on drives, tapes or other media following operational problems, applying the established procedures; ensure the availability and integrity of source programs, software, etc., to successfully restore operational systems.
Write command files based on gathered information to resolve specific operational problems or enhance operational monitoring; prepare or edit necessary documentation for the use of these files.
Monitor the operation and performance of equipment, including computers, telecommunications/IT links, drives and other peripherals; contact vendors promptly in the event of a malfunction to arrange repair or replacement.
Complete the appropriate forms and documents; prepare the necessary correspondence and reports based on available information, following up as required.
Familiarize other people with their job by explaining your own duties.
We are looking for a candidate with the following:
You have a degree in computer science or a related field;
You have at least two years of experience providing on-site or telephone IT support.
Candidates may be subject to skills and knowledge testing.
We thank all applicants for their interest, but only candidates selected for an interview will be contacted.
As part of our recruitment process, candidates who advance to the next
step will be asked to complete a background check. This includes:
A mandatory Criminal record check.
Other background checks may be conducted based on the operational requirements of the position.
CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster.
For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .
You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.
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1Work Schedule:
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