Technical Support Analyst; Bilingual
Job in
Montreal, Montréal, Province de Québec, Canada
Listing for:
Onico Solutions
Full Time
position
Listed on 2026-01-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 65000 CAD Yearly
CAD
65000.00
YEAR
Job Description & How to Apply Below
Position: Technical Support Analyst (Bilingual)
Location: MontrealTechnical Support Analyst (Bilingual)
The Technical Support Analyst (Bilingual) resolves technical issues with a timely response to telephone calls, email requests as well as provides desk side support.
Responsibilities
Provide technical assistance and support for incoming service requests related to computer systems, hardware, software, remote access and mobile devices.Monitor service desk phone and ticket management queues. Resolve and respond to all requests in a professional, confident, and courteous manner.Liaise with respective personnel to provide onsite and remote event and AV boardroom support.Document support requests using Service NowAdhere to Incident, Problem and Change Management processes escalating to manager and/or technical IT Service Owner when additional support is required.Supports IT Service Owners team with remote, hands-on troubleshooting and support for local IT systems and services.Participate in weekly rotating schedule for on-call support outside of regular business hours.Identify trends in issue reporting and collaborate to develop preventative solutions.Maintain the IT Knowledge Base to document problems, solutions and workarounds.Qualifications
Fluency in both French and English3 years of experience as a technical support analystPrior experience supporting and troubleshooting Microsoft Windows 10, Microsoft Office Suite ProductsMobile devices (Android, Apple) supportWorking knowledge in Microsoft Windows Server and Active DirectoryExperience supporting hardware and software applicationsStrong communication skillsStrong service dispositionThis is a permanent position located in downtown Montreal, ON with an annual salary of $65,000.00 plus benefits and bonus.
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