Director, Sales Operations

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.
What You'll Do  Sales Operations Strategy & Leadership   Partner with sales leadership to develop and execute the sales operations strategy aligned with company revenue objectives
Design and implement scalable sales processes, policies, and best practices that drive efficiency and effectiveness across the sales organization
Lead sales planning activities including territory design, quota setting, commission plans, capacity planning, and resource allocation
Manage the sales operations team, fostering a culture of continuous improvement and analytical excellence
Salesforce Platform Optimization & Management   Serve as the strategic owner of Salesforce CRM, ensuring the platform is optimized to support sales workflows, reporting needs, and business objectives
Identify and implement Salesforce features, automation, and functionality to streamline sales processes and eliminate administrative burden
Partner with Sales Enablement and IT teams to configure and customize Salesforce capabilities including workflows, validation rules, custom objects, and process automation
Evaluate and integrate Salesforce App Exchange solutions and third-party tools that enhance sales productivity where applicable
Ensure data integrity, governance, and hygiene standards within Salesforce, implementing regular audits and cleanup protocols
Lead sales teams on Salesforce best practices, new features, and optimal usage patterns
Analytics, Reporting & Forecasting   Design and architect reporting frameworks in Salesforce that provide actionable insights into sales performance, pipeline health, and revenue trends
Lead the sales forecasting process, ensuring accuracy and visibility into pipeline progression and deal closure probability
Develop and monitor key performance indicators (KPIs) and metrics that drive accountability and informed decision-making
Conduct deep-dive analyses on sales trends, conversion rates, and revenue drivers to identify opportunities for improvement
Sales Tools & Technology Stack   Manage the sales technology ecosystem, including evaluation, selection, implementation, and ongoing optimization of sales tools
Ensure seamless integration between Salesforce and other critical systems including marketing automation, CPQ, analytics platforms, and data enrichment tools
Partner with IT and vendors to troubleshoot technical issues and implement system enhancements
Process Improvement & Enablement   Identify bottlenecks and inefficiencies in the sales process and implement solutions that improve velocity and win rates
Collaborate with Revenue Operations, Marketing, and Customer Success teams to ensure smooth handoffs and aligned processes across the customer lifecycle
Support sales compensation plan design and administration, ensuring alignment with business objectives
What You'll Bring   10+ years of progressive experience in sales operations, revenue operations, or related roles, with at least 3 years in a leadership capacity
Expert-level proficiency in Salesforce CRM with demonstrated experience leading the optimization of Salesforce functionality for Sales teams
Proven track record of implementing Salesforce best practices, automation, and advanced features to drive sales efficiency and effectiveness
Strong experience with Salesforce reporting, dashboard creation, and analytics tools
Deep understanding of B2B SaaS or technology sales processes, methodologies, and metrics
Demonstrated ability to translate business requirements into technical Salesforce solutions
Strong analytical and problem-solving skills with the ability to derive insights from…