Sr Business Analyst

Sr Business Analyst

We are looking for a talented individual to join our team as a Senior Technology Consultant to help deliver a vast program in Quebec. We are a tight-knit team who are multi-talented, hard workers, and passionate about delivering quality. In this role, you will ensure smooth delivery of projects and programs, both internally and externally; while adhering to program, practice and operations guidelines.

This consultant role encompasses multiple areas including; data management, metrics and reporting, team facilitation and coordination, and process definition and improvement. Breadth of scope ranges from supporting individual programs, project or processes at the lower levels, to supporting entire functions (practices, business development, etc.) or the company at the higher levels. These roles tend to be more internal-facing than client-facing, although people in operations roles will often have direct client, customer or trade ally communication and contact.

Must be based in Québec to be considered.

Responsibilities:
Technical

Skills:

• Familiar with, and proficient in troubleshooting issues in Microsoft Bookings, Salesforce, Jot forms, and other relevant platforms.

• Ability to navigate and resolve technical challenges independently.

IT Liaison:

• Translate user requests into clear and actionable user stories for the central IT team.

• Facilitate effective communication between end-users and IT professionals.

• Act as a bridge between end-users and the central IT team, ensuring tickets are accurately submitted and resolved promptly.

Data Analysis:

• Conduct data analysis to derive meaningful insights for informed decision-making.

• Utilize analytical tools and methodologies to identify trends and opportunities for process improvement.

Business Analysis:

• Perform regular business analyst tasks, including process documentation, requirements gathering, and solution design.

• Collaborate with cross-functional teams to align technology solutions with business needs.

Exciting candidates have…

• Bilingual fluency in French and English.

• Degree in computer science or another related field preferred.

• Over 6 years of relevant experience.

• Knowledge of North American energy efficiency, especially Quebec (preferred).

• Strong work ethic and communication skills.

Votre partenaire en recrutement – Your recruitment partner