Field Applications Specialist

Founded in 1991, the Mircom Group of Companies is North America’s largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detection & alarm, communications & security, mass notification, nurse call, and building automation & smart technologies.

Mircom’s mission is to save lives and protect property by providing a line-up of innovative and advanced solutions which are scalable to satisfy diverse user demands, from small buildings to the largest complexes. Our unwavering commitment to North American manufacturing enables us to offer the highest quality and best competitive value across our vast range of products and solutions.

Summary:

We are currently seeking a highly skilled and bilingual Field Applications Specialist with a robust background in Fire and Security Products. The ideal candidate will possess expertise in networking, software and hardware troubleshooting, and customer service, paired with strong sales capabilities. This role is designed to provide technical support, deliver Lunch & Learn sessions, and ensure the optimal implementation and utilization of our communications and security solutions to our customers and end-users.

In addition, the successful candidate will offer support in sales and estimation processes and Fire knowledge is an asset.

The position will be responsible for overseeing operations in Quebec and ideally reside in Greater Montreal area.

Why Join Us? Become part of a dynamic team dedicated to delivering innovative communication, security and life safety solutions. We offer a collaborative work environment, opportunities for professional development, and a chance to make a significant impact in the field.

• Provide special application designs to sales and customers/installers.
• Resolve major field related problems with customers/installers.
• Provide over the phone as well as e-mail instructions to field technicians/installers with respect to the operation, installation troubleshooting and programming of the various Mircom systems.
• Provide Lunch & Learns in various cities in Quebec and the Eastern provinces to sales, field technicians and distributors.
• Simulate any field re-occurring problems in the rack and test lab and document the results for feedback to the engineering department.
• Program International security Keys for Flex-Net and MMX (Secutron) Fire Alarm Control Panels.
• Program all OPENGN, BACNET and WEBSERVER keys for North America and International Customers.
• Program TX3 and Secutron Fire Panels
• Support old FACP’s, Telephone Access Systems, Emergency Call Systems, “K” Series Intercom Systems.
• Draw special application wiring/block diagrams for customer/installers.
• Test and evaluate prototypes for electrical integrity.
• Resolving level 2 customers issues forwarded by the Technical Support Department.
• Ensure work is performed in compliance with ISO
  9001 Quality Standards & Compliance Procedures.

Requirements and Skills:

• Trade School or College diploma or a relevant field; a technical background is required.
• University Degree is an asset.
• Minimum of 3+ years in applications support, or a similar role within the communications and security sector.
• Minimum of 3+ years in a technical sales industry, preferably fire alarm or security sales, fire alarm is an asset.
• Strong knowledge of networking principles and troubleshooting methodologies.
• Solid familiarity with CCTV, intercom, access control, audio systems, SIP/VoIP technologies, and cabling/wiring practices.
• Excellent verbal and written communication skills for technical documentation and training delivery.
• Strong customer service orientation with a commitment to efficiently resolving issues.
• Frequent travel to client sites is required for training or support.
• Flexibility in hours may be necessary to accommodate client schedules.
• Language proficiency in both English and French

What Mircom Offers:

• A great working environment with opportunities for advancement
• Competitive salary
• Group Insurance benefits
• Company RRSP program

• We would like to…