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System Administrator

Job in Montreal, Montréal, Province de Québec, Canada
Listing for: Ubisoft
Full Time position
Listed on 2026-02-17
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator, Technical Support, IT Consultant
Job Description & How to Apply Below
Location: Montreal

Job Description

The Ubisoft IT Department is looking for a System Administrator who will provide second-level support to all Ubisoft employees and partners.

As a System Adminstrator of the command center, you will be responsible for tracking incidents and following up on user requests.

This role is ideal for someone passionate about customer service, learning about new technologies and cross-team coordination. You’ll be a key player in ensuring positive and solid communication between the various IT teams, Ubisoft employees

Responsibilities

  • Identify, investigate, and resolve technical issues, requests and incidents, of varying complexity;
  • Coordinate with our internal teams and facilitate high-priority incident resolution by engaging a variety of support teams;
  • Escalate support requests to administrators based on priorities and support requirements;
  • Inform customers on the status of their requests and follow other operational standards according to the Service Level Objectives (SLO);
  • Ensure a high level of service and follow up with internal customers to ensure their satisfaction;
  • Qualifications

  • Previous experience supporting IT technologies of various nature;
  • Knowledge of Windows Servers, Active Directory & Azure, and Linux Servers;
  • Knowledge of network & infrastructure technologies (Firewall, Proxy, DNS);
  • Previous knowledge of Service Now;
    Other ticketing systems and basic understanding of ITIL concepts;
  • Excellent analytical and problem-solving skills;
  • Ability to quickly adapt and learn in a constantly evolving IT environment;
    Demonstrate enthusiasm and curiosity towards new technologies;
  • Exceptional interpersonal skills;
    Experience in customer service and the ability to communicate complex information to various stakeholders.
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