Production Support Analyst

Position: Application Production Support Analyst
Location: Montreal

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Title:

Application Production Support Analyst
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Description:

Email Address:
PR: $74/hr on T4
Production Support

· Act as first line of contact for production environment and provide Level1 & Level2 functional and technical support.

· Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.

· Pro-actively monitor, manage, and improve availability and performance of the production environments and application layers to middleware and databases.

· Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.

· Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)

· Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.

· Contribute to projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline. Making sure these updates / upgrades are timely communicated and followed upon for completion.

· Maintain and create procedure and process documentations.
EDUCATION

· Master/Bachelor or degree in Computer Science or IT Systems

· Minimum 6 years of Application Production Support experience (Relevant)
Technical

Skills:

· Excellent knowledge and experience on systems like UNIX and Linux

· Excellent knowledge and experience of databases like Elastic Search and Postgres

· Proficient experience on databases like Oracle and SQL

· Proficient experience on systems like Windows

· Working experience of IT tools like Dynatrace, Service Now, Autosys, Jenkins, Geneos.

· Experience in scripting skills or automation like Python, Perl, and Power Shell

· Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP
Leadership & Communication:

· Autonomous, self-motivated and motivate new joiners in team, mentor for new joiners in team.

· Train new and existing members - to improve their knowledge and skillsets.

· Excellent communication skills to review the incidents, change, problem and request management procedures, processes, and guidelines. Able to guide teams on these and changes to come in future.

· Able to confidently engage with stakeholders on topics related to application and production support.

· Proactively engage with sponsors and business stakeholders to understand the VoC and absorb feedback in constructive manner.

· Openness to accept the new problems and issues and look for ways to solve.

· Positive attitude to own existing and new issues in the applications and productions. Find ways to collaborate to find solutions to the problems.

· Inculcate the environment of positive mindset towards suctioning and problem solving.
Language

· English and French

Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans /…