IT Support Specialist

Location: Montreal

Job Title: IT Support Specialist

Location:

Montreal QC, Canada
Duration: + Months on T (Possible For Extension)

Description:

Our Client is searching for an experienced IT Support Specialist. You will have significant experience in supporting a fast-paced, high-growth environment.

You are comfortable working as part of a distributed team and will be primarily supporting the engineering and operations in the office and remotely with all of US, Mexico, and Eastern Europe.

You are someone who asks questions, is confident in not knowing everything, and would rather collaborate with others than go it alone.

You are crisp and detail oriented, but able to work outside of the boundaries when necessary.

On top of your proven history of success, you have a passion for technology and, like us, you value hard work and fun in equal measure.

RESPONSIBILITIES:

Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware

Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja, and Air Watch)

Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing

Assist with AV setup for internal meetings and events

Okta, Google, and software service administration

Deploy and support software to end-users

Respond to support requests in the IT Helpdesk both in person and via our ticketing system

Managing inventory for hardware and software

Know and work with your points of escalation to improve the End User experience

Improving and updating our internal and user facing Kbase .

Requirements:
A positive, service-oriented attitude with a customer obsession mindset -+ years of experience in IT support roles Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc

Experience with administration of Apple computer products using enterprise management tools Knowledge and hands-on experience managing Windows laptops and desktops
Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence Strong macOS hardware and software troubleshooting experience Solid critical thinking and problem solving skills Ability to lift heavy equipment (+ pounds) as needed.