Our mission
At Local Logic, our mission is to help make sustainable, equitable, and prosperous cities through the power of data.
We started our journey at McGill University’s urban planning department, where we came to see that cities were being developed in all kinds of unsustainable ways. Why were sprawling suburbs still being built when doing so would increase pollution and inequality? Why were new business parks being built far from mass transit, when doing so would make traffic congestion skyrocket? Why was social housing being built in places that would exacerbate social problems rather than improve them?
It became clear to us why: cities are incredibly difficult to understand. But we realized that with recent advances in data science, all the complexity of cities could be made simple enough for anyone to understand. And that understanding would be essential to making the sustainable, equitable, and prosperous cities that we so desperately need.
Today, we transform complex urban environments into understandable insights, empowering real estate developers, investors, governments, and consumers to make smarter, more sustainable decisions.
Our AI-powered platform draws on billions of data points to describe the fabric of cities—everything from how quiet a street is to how accessible it is by public transport. We’ve already helped millions of people find their next home by partnering with the leading real estate platforms in the U.S. and Canada. Backed by Series B funding, we’re growing our team and deepening our impact.
Your mission
As Technical Support Specialist, your role is critical to ensuring a smooth, efficient, and satisfying experience for Local Logic’s clients—especially developers and integration partners—through exceptional technical support.
You will own the technical support function and serve as a vital bridge between our clients and internal teams. This is not a generalist customer success role: this position is specifically focused on technical troubleshooting, bug reproduction, onboarding assistance, permissions management, and support enablement. Your work will enable our customers to confidently integrate and operate Local Logic products, while also helping to shape and scale our support processes as we grow.
You believe in our mission and want to help us achieve it. You bring your own unique perspective to the team, so you can challenge the way we do things for the better. You’re able to speak up when you disagree, ask questions when you don’t understand, and take ownership of your work.
Key Responsibilities
Customer Support & Technical Troubleshooting
Customer Access & Onboarding Support
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Internal Collaboration
Required Skills and Experience
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