Software Specialist

Location: Montreal

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.
ROLE OVERVIEW  We are looking for an experienced  Software Specialist  to join our Clinical Technology team. This is a pivotal role responsible for the administration, configuration, and ongoing optimization of our Electronic Medical Record platforms — with Zenoti as the primary system. You will support clinic onboarding, data migrations, workflow design, form builds, and user training across our clinic network, working closely with our IT Support team and clinic Operations teams to resolve EMR-related tickets and system issues.
This position is based in Montréal and operates in a hybrid model, with occasional travel to US clinic locations (a few times per year) for go-lives, training, and site support.

KEY RESPONSIBILITIES  EMR Administration & Configuration   Serve as the primary administrator for Zenoti across all clinic locations (shared with IT Team)
Configure and maintain EMR settings, service menus, staff roles, permissions, and reporting
Build and maintain digital intake forms, consent documents, and clinical templates
Manage system integrations and troubleshoot platform issues in coordination with vendors
Migrations & Onboarding   Lead end-to-end EMR migrations from legacy systems (Nextech, Patient Now, DrChrono, Meevo, and others) into Zenoti
Execute data validation, cleansing, and import processes with accuracy and attention to compliance requirements
Coordinate new clinic onboarding including device setup, account provisioning, and go-live support
Develop and maintain repeatable migration frameworks and documentation
Training & Support   Deliver user training to clinic staff on EMR workflows, best practices, and platform updates
Create and maintain training materials, SOPs, and quick-reference guides
Provide ongoing EMR support, escalating to vendors when needed
Collaborate with the IT Support team on EMR-related helpdesk tickets, triaging issues and providing platform-specific guidance
Process & Optimization   Identify workflow inefficiencies and recommend system improvements
Collaborate with clinic operations, billing, and clinical teams to align EMR configurations to business needs
Contribute to HIPAA compliance initiatives related to EMR data handling and access controls
QUALIFICATIONS  Required   3+ years of hands‑on software administration or implementation experience

Experience with at least one of:
Zenoti, Nextech, Patient Now, or similar practice management/EMR systems (a plus)
Strong attention to detail and data integrity mindset
Excellent communication skills in English — both written and verbal
Comfortable working in a distributed, multi‑location organization
Preferred   Direct Zenoti administration experience (highly preferred)
Background in aesthetics, medical spa, or dermatology clinic environments
Familiarity with HIPAA compliance requirements in a clinical tech context
Experience building digital forms and clinical intake workflows
Experience managing data migrations between EMR platforms
WHAT WE OFFER   Competitive salary commensurate with experience
Hybrid work model based in Montréal
Collaborative, fast‑paced environment with a supportive IT team
Exposure to a growing clinic network across Canada and the United States
Opportunity to shape and modernize clinical technology across a scaling organization

#J-18808-Ljbffr