Service Management Analyst

Position: Service Management Analyst at Payments Canada
Drive innovation in Canada's payment landscape as a Service Management Analyst with Payments Canada in Toronto. Support ITIL practices while enhancing operational readiness for seamless transaction processing.

Payments Canada is seeking a collaborative Service Management Analyst to join the ITSM Practices Team in Toronto. This role focuses on executing ITIL functions, technical support, and customer services, directly impacting the efficiency of payment systems. The ideal candidate will have a passion for problem-solving and continuous improvement in the payment ecosystem.

Key Responsibilities:

• Execute ITIL/ITSM management functions with precision

• Provide technical support for financial systems

• Assist in project management including scheduling and planning

• Build client relationships and meet their support needs

• Maintain communication with external clients and vendors

Requirements:

• Post-secondary education in a relevant field

• 3 years in Operations Support, Service Management, or Service Desk

• ITIL4 certification or willingness to obtain it

• Availability for on-call rotations and overtime

• Must pass extensive background checks

Make your mark by optimizing service management and supporting Payments Canada's mission to secure financial transactions.
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