More jobs:
Job Description & How to Apply Below
Job Description
Posted Friday, May 29, 2026 at 4:00 AM
Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!
Who we are
We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star:
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada?
Join us today!
You need to work here if
You love working with passionate, ambitious and collaborative colleagues.
You want to be challenged and lead unique initiatives.
You want to grow, develop and become a subject matter expert in your field.
You want your work to make an impact in your community and country.
What we are looking for
Payments Canada manages and operates critical payment systems for the Canadian economy, governed by the Bank of Canada. This position will play a key role in the ITSM practices team, responsible for practicing key ITIL functions to exceed our governing standards: ISO
27001, NIST, PPO, and FMI.
A day in the life
Responsibilities of the Service Management Analyst position includes but is not limited to:
Technical Services and Program/Project Delivery
Responsible for executing key functions within the Service Management Office’s ITSM Practices Team . This includes the ITIL/ITSM management functions, technical support, operational readiness, process reporting and improvement, technical enhancement and maintenance for financial systems, quality assurance, change management, data trending and analysis, monitoring and performance metrics, audits, customer services and support, and related project management and advisory services .
Solution Delivery Management
Participate in the work of project teams composed of internal technical staff and consultants .
Assist the Manager, ITSM Practices in project management functions by providing effort estimates and assisting with developing project schedules, plans, and recommendations.
Work with Project Managers and Service Management leadership to complete work and tasks needed to move projects and initiatives forward.
Contacts and Communications
Participate in client relationships and provide technical support and services to Payments Canada clients . Ensure client needs are identified, analyzed, and addressed promptly to the satisfaction of the team and the client.
Maintain relationships with external clients , service providers , and vendors to identify new solutions for improving ongoing ITSM Practices and support of Payments Canada .
What you need to be successful
Post - secondary education in related disciplines.
(3) years of experience in an Operations Support, Service Management, or Service Desk environment.
ITIL4 certification or prepared to obtain certification in the first 6 months
Ability to participate in the on - call rotation and work periodic overtime.
Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.
You will really stand out with
Experience in executing Project Management best practices is considered an…
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×