Desktop Support Analyst

Role Summary  The Desktop Support Analyst role is a hands‑on, internal customer focused role, providing day‑to‑day support to Magnet Forensics employees. The Analyst's primary accountability is to the End User, ensuring that Magnet Forensics’ employees are equipped and able to perform their roles.
What You'll Do   Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems.
Working technical issues, and responsibility for related follow‑up and providing timely updates on issues using the ticketing system.
Documenting internal procedures and knowledge‑base articles for end‑users.
Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system.
System monitoring and configuration, verifying the integrity and availability of all hardware.
Reviewing system and application logs, and verifying scheduled jobs.
Providing support outside normal hours of work.
Ability to go into the office during outside of business hours as required.
Ability to commute at unconventional hours or schedules to the office.
Other duties as required.
What We're Looking For   Bachelor’s Degree or Diploma in Computer Science or related field, or equivalent experience.
2+ years of technical experience including administration and support of technical infrastructure.
Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment.
Strong understanding of Windows, Linux, and Mac operating systems as well as Apple and Android‑based iOS’s.
Strong understanding of Active Directory, Office 365, networking technologies, and web application environments.
Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, etc.).
Keen sense of teamwork, personal integrity, responsibility, and accountability.
Highly organized in time management and documentation.
Strong self‑starter attitude with excellent problem‑solving skills.
Understanding of general asset‑management practices (procurement, assignment, and disposal) and the use of a database to track information.
Compensation & Benefits  $60,000 – $75,000 (CAD) a year
Generous time‑off policies
Competitive compensation
Volunteer opportunities
Reward and recognition programs
Employee committees & resource groups
Healthcare and retirement benefits
Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process.

Please contact  should you require any accommodations.
All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.
US Applicants:
Magnet Forensics participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.
Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy.

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