Information Technology Business Analyst; Dollard-Des Ormeaux

PTI Cables Inc., a 100% Canadian‑owned company, is a recognized leader in the wire and cable industry, known for its reliability, service excellence, and on‑time delivery. The company produces high‑quality products, including CSA‑approved building wires such as NMD
90, NMWU, and TWU, alongside custom wire and cable solutions to meet diverse client needs. PTI prides itself on its rigorous quality assurance programs and advanced in‑house production processes, ensuring top‑tier products that adhere to North American standards. Located in Pointe‑Claire, QC, PTI combines decades of expertise with state‑of‑the‑art technology to deliver competitive pricing and exceptional value to its customers.

PTI Cables Inc. seeks a detail‑oriented Information Technology Business Analyst for a full‑time, on‑site role. The Business Analyst will act as a bridge between the IT and business teams, analyzing business processes and systems, gathering and documenting business requirements, and identifying opportunities for process improvements. The role also includes working closely with stakeholders to design, implement, and optimize technical solutions to meet organizational goals.

• Provides expert business technology guidance to end users
• Manages all types of business technology projects, monitors applications and provides analytical solutions to resolve technical issues
• Research for any process improvements, develops and manages initiatives to improve processes
• Creates and maintains specifications, documents, test plans and scripts for all projects in the assigned domain
• Communicates with business users to interpret requirements for IT groups
• Architects, develops, validates, and maintains applications
• Performs the review of business requirements and workflow as it relates to implemented solutions
• Acts as a project manager for business technology lead projects
• Prepares test cases, business use cases and participates in the testing process to evaluate the technology solutions
• Supervises changes and improvements implemented on business technology applications
• Resolves defects discovered during all phases of development and maintenance including severity 1 production issues
• Prepares the user training material for the new applications and trains the teams on how to use the various system components and reports
• Prepares and presents reports to Managers, updates training material and guides when required

• Provides ongoing and remedial training to the users on how to use the various system components and reports
• Updates users timely and regularly on status of issues and on any business requests
• Coordinates with IT community to develop functional requirements, technical specifications and high‑level designs
• Works closely with Developers on data, workflow and additional developmental programming needs
• Provides levels 2 and 3 application and technical support

• Strong Analytical Skills to interpret data and identify trends and opportunities
• Background in Information Technology and familiarity with IT systems both functional and technical
• Related industry experience is required.
• Demonstrated ability to manage projects and strong ability to influence others
• Knowledge of D365 Business Central or D365 F&O systems is an asset.
• Detail oriented and able to create business requirement documentation
• Ability to work in a team environment as well as at an individual level
• Excellent communication skills (verbal, written and presentation)
• Ability to prioritize and work with deadlines
• Good knowledge of Microsoft Office (Excel, Word and Outlook)
• Working knowledge of the standard Systems Development Life Cycle
• Use of query language tools, Microsoft Reporting and/or a background in programming is an asset.
• Strong troubleshooting and analytical abilities
• Ability to work without supervision
• Innovator with quick absorption of new technologies; robust understanding oftechnology solutions
• Strong interpersonal skills with ability to work as a member of cross functional teams
• Experience in the manufacturing or cable industry is a plus
• Bilingualism