Job Description & How to Apply Below
Join SAP as a Client Delivery Manager focused on private cloud services.
Your role is essential in driving customer satisfaction and managing multi-faceted engagements effectively.
This role emphasizes engagement management, where you will align with clients on service needs and project support. You’ll act as an ambassador for customer engagements, fostering relationships and ensuring smooth operations during onboarding and renewals. The unique challenges of this position offer significant personal and professional development opportunities.
Key Responsibilities:
• Plan and review services to align with customer needs
• Drive day-to-day project support and operations
• Enhance customer satisfaction and manage account relations
• Resolve escalated issues and manage stakeholder expectations
• Support clients through their journey with SAP's cloud services
Requirements:
• Bachelor’s degree related to business/technology
• 2+ years in cloud or IT customer-facing roles
• Excellent adapting communication skills
• Strong relationship and de-escalation abilities
• Familiarity with SAP private cloud solutions
Excel in client engagement and operational success as SAP helps manage mission-critical cloud landscapes.
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