Manager of IT Service Operations

Location: Dorval

Elevate your career as the Manager of IT Service Operations d service oversight, support effective processes, and manage vendor relations in a dynamic environment.

This important role at Bombardier focuses on enhancing the governance of IT service operations. You will coordinate a talented team, monitor performance, and ensure optimal efficiency in processes. With a strong background in ITIL and vendor management, you will be instrumental in operational reporting and crafting service level agreements.

Key Responsibilities:

• Direct governance for external service providers

• Lead operations team to improve effectiveness

• Coordinate daily performance management for staff

• Initiate gap analyses and coordinate actions

• Maintain positive service provider relationships

Requirements:

• Bachelor's in Information Technologies required

• At least 10 years of IT experience needed

• Proven leadership and communication skills

• In-depth knowledge of ITIL practices

• Fluent in French and English

Utilize your expertise to optimize Bombardier's IT service operations and drive team success.
#J-18808-Ljbffr