Lead IT Service Operations Manager at Bombardier

Location: Dorval

Shape the future of IT service delivery at Bombardier as the Lead IT Service Operations Manager. Manage vendor relations while leading a high-performing team in aerospace.

In this strategic role at Bombardier, you will oversee IT service operations management focusing on effective governance and process optimization. Your strong leadership, coupled with over a decade of IT experience and ITIL knowledge, will enable you to drive operational improvements and ensure team development. You'll be instrumental in creating and maintaining service level agreements to enhance vendor partnerships.

Key Responsibilities:

• Lead governance of external service providers and contracts

• Enhance efficiency of IT Service Operations Team

• Coordinate team activities and manage individual performance

• Develop and analyze reports for service delivery

• Maintain relationships with service provider stakeholders

Requirements:

• Bachelor’s or equivalent in Information Technologies

• Over 10 years of significant IT experience

• Excellent leadership and negotiation abilities

• Deep understanding of the ITIL framework

• Proficient in French and English

Bring your vision and expertise to deliver exceptional IT service operations at Bombardier.
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