MDA Space IT Operations Supervisor

Position: MDA Space IT Operations Supervisor Role
Location: Sainte-Anne-de-Bellevue

Step into the IT Operations Supervisor position at MDA Space, overseeing essential support teams in Quebec. This role ensures reliable IT service delivery with a focus on customer satisfaction.

As a Supervisor, you will lead Tier 1 and Tier 2 operations, implementing practical solutions and driving continuous improvements. Your leadership will enhance the user experience, facilitate stakeholder communication, and support team growth. You will also play a key role in employee engagement and development.

Key Responsibilities:

• Supervise Tier 1 and Tier 2 IT support teams effectively

• Create and manage user-focused support documentation

• Oversee project management and report on timelines

• Facilitate continuous service improvements through user feedback

• Coordinate with IT teams to optimize service delivery

Requirements:

• Degree or diploma in Information Technology

• 7+ years in IT operations management

• 3+ years in a supervisory capacity

• Excellent leadership and communication skills

• Bilingualism and ITIL certifications are assets

Lead MDA Space's commitment to high-quality IT services while supporting team development across diverse locations.
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