Giatec Hardware Deployment Specialist

Join Giatec Scientific Inc. as a Hardware Deployment Specialist focused on customer success and operational excellence.

Your role will involve coordinating hardware rollouts and driving customer engagement.

This is a hands-on position requiring strong customer service skills and hands-on technical knowledge. You will manage hardware deployments, monitor ongoing account health, and ensure customer satisfaction with Giatec's IoT technology. With an AI-first approach, you’ll utilize tools to enhance reporting and operational workflows across various customer accounts.

Key Responsibilities:

• Oversee hardware deployment schedules and milestones

• Support customers using Giatec technology

• Manage inventory levels and forecast demand

• Centralize hardware issues into structured workflows

• Conduct site visits for training and installation support

Requirements:

• 3-5 years in operational customer service roles

• Engineering or business degree preferred

• Strong organizational skills and reporting experience

• Experience with CRM platforms, preferably Salesforce

• Must travel to the U.S. for site visits

Enhance customer relations and operational workflows by integrating AI solutions and effective accountability in this pivotal role at Giatec.
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