Major Incident Coordinator
Job in
Montreal, Montréal, Province de Québec, Canada
Listing for:
CAE
Full Time
position
Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Support, IT Project Manager, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Location: MontrealDescription
At CAE, our Technology & Product Development team is shaping the future through immersive systems and advanced technologies that enhance safety and readiness worldwide.
From VR/AR solutions to cutting-edge simulation systems, you will work in a collaborative and dynamic environment.
In this role, you will be responsible for managing major incidents, ensuring rapid service restoration and effective coordination across IT teams.
Duties & Responsibilities
Lead and coordinate major incidents (P1/P2).Participate in 24/7 on-call rotation.Assess incident priority and business impact.Lead major incident bridge calls.Coordinate technical teams and stakeholders.Drive service restoration efforts.Communicate with stakeholders and leadership.Act as liaison between Service Desk, IT teams and business stakeholders.Escalate incidents when required.Ensure full documentation of incidents.Validate resolution before closure.Support emergency changes.Ensure handoff to Problem Management.Lead post-incident reviews.Drive continuous improvement initiatives.Maintain knowledge base and procedures.Minimum Qualifications
2–3 years of experience in IT Operations or Incident Management.Experience managing major incidents.General IT knowledge.Preferred Qualifications
Bachelor’s degree in IT or related field.ITIL 4 Foundation certification.Understanding of ITIL Incident and Major Incident processes.Experience with Service Now ITSM.Strong analytical and problem-solving skills.Ability to coordinate multiple stakeholders.Ability to work under pressure and manage priorities.Leadership and decision-making skills.CAE offers
Flexible and modern working environmentCollaborative workplaceInnovative cultureCompetitive benefits#LI-LM1
About CAE
Position Type
Regular
Equal Opportunity & Accommodations
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