Job Description & How to Apply Below
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Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.
Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.
About
The Role
We are looking for a Specialist UX Designer for our growing team!
Our teams are at the heart of everything we do. Together, we help people, businesses, and society move forward in good times and be resilient in challenging times.
In this role, you’ll use a human-centered approach to improve our services and experiences. You’re skilled in facilitation, research, and strategy, and you simplify complex problems to create delightful omnichannel experiences for both customers and employees.
You will lead the design process from discovery to delivery, working closely with users and stakeholders to understand problems, develop insights, and co-create solutions. Your work will shape strategy and ensure organizational alignment and knowledge transfer, transforming our products and experiences.
Join us to shape the future, win as a team, and grow with us!
What You'll Do Here
Inform our strategy and innovation efforts by providing insights into the needs of our customers and business - obtained through qualitative, quantitative and market research.
Synthesize data from multiple sources, translating research insights into actionable recommendations and creative design solutions.
Develop compelling stories and visual elements to communicate ideas, secure stakeholder buy-in and inspire teams at all levels, from peers to executives.
Produce CX/UX artifacts such as customer journeys, user flows, wireframes and service blueprints to create a shared understanding of the proposed user experience.
Collaborate with the user research team to uncover research needs and plan research activities.
Design and facilitate a range of co-creation workshops to engage stakeholders and customers in designing customer-centric processes.
Assist in user research activities such as interviews, focus groups, usability tests, diary studies, etc.
Develop prototypes to test and validate solutions for refinement.
Create clear solution development plans and collaborate with other designers, product, copywriters, legal and marketing teams to support the roll-out of design initiatives through experimentation, testing and refinement based on learnings.
Empathize with and lead stakeholders and customers as they move through the innovation journey and help them understand how to navigate divergent and convergent phases of development.
Advocate for customer-centricity throughout the organization.
What You Bring To The Table
At least 8 years of experience in creating excellent digital solutions.
A portfolio of work that showcases your process in delivering user-centered design solutions and experience in designing mobile applications.
Strategic thinking with the ability to solve complex problems, connect the dots between business and user needs, and use data/research insights to back design proposals and achieve buy-in
Expertise in usability, user-centered design and design thinking practices.
Expertise in facilitation, design research, and strategy.
Ability to navigate ambiguity and guide others towards clarity.
Ability to present ideas to senior management.
Mastery of design tools (Figma etc.)
Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.
No Canadian work experience required however must be eligible to work in Canada.
Profile Sought
Creative, analytical and curious.
A team player who thrives in a collaborarive environment.
Open to sharing and receiving constructive feedback.
A patient listener, effective communicator and engaging storyteller.
Deeply passionate about design.
Detail oriented, organized and proactive.
Please include your portfolio in your…
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