Job Description & How to Apply Below
Join Versapay as a Technical Support Specialist focusing on ERP systems. Use your problem-solving skills to aid customers in navigating complex technical environments in this stimulating role.
Your primary responsibility will be to provide robust technical support for various ERP systems, working with platforms such as Microsoft Dynamics and Sage Intacct. You will leverage your 3+ years of experience in technical support to improve customer satisfaction and resolve integration challenges effectively. This role demands a customer-centric mindset and technical expertise.
Key Responsibilities:
• Provide ERP technical support and troubleshoot integrations
• Engage with customers to resolve complex payment issues
• Collaborate with Product and Engineering teams
• Document case resolutions and contribute to knowledge base
• Manage support tickets through platforms like Zendesk
Requirements:
• 3+ years working with ERP systems
• Bachelor's degree in a relevant field
• Experience with Salesforce or similar systems
• Strong analytical and organizational skills
• Proficiency in communication and troubleshooting
Harness your ERP knowledge and customer focus to thrive at Versapay.
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