Scaled Success Manager - Legal AI at Clio

Location: Montreal

Shape the future of legal technology as the Manager of Scaled Success ve retention and expand product adoption through innovative engagement strategies in a hybrid work setting.

In this pivotal role, you will lead team initiatives aimed at maximizing customer satisfaction and retention across Clio's vast user base. Your expertise in developing scalable operational processes and AI-driven engagement will empower law firms to embrace transformative workflows while building invaluable customer relationships.

Key Responsibilities:

• Architect and refine engagement playbooks for clients

• Develop trust in AI capabilities within the legal framework

• Implement data-driven models to monitor engagement effectiveness

• Work closely with cross-functional teams for improved customer outcomes

• Mentor team for successful execution of the strategic vision

Requirements:

• Minimum 3 years in management within a tech environment

• Adept at AI-powered customer engagement practices

• Proven record in customer retention strategies

• Familiarity with CRM platforms like Salesforce

• Analytical mindset with a focus on continuous improvement

Deliver exceptional customer engagement and drive strategic growth at Clio.
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