Technical Support - French

Company Overview:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Field Tech Senior Associate to join our team in Montreal, Quebec (CA-QC), Canada (CA). The position is for 12 months ONSITE and pay rate is $39/hour T4.

• Must have a valid Canadian Driver's License
• Must have reliable personal transportation (Automobile)
• Must be able to be to obtain Restricted Area
• Must be able to Travel

Individuals here have a well-rounded knowledge of the policies and procedures for their work area. French speaking and written

• Performs basic troubleshooting, parts replacement, systems upgrades, deployment and repair on Desktops / Notebooks/ iPhones/ iMacs / Macbooks /iPads
• printers.
• Configure, deploy, and support new Apple devices

• Apple  authentication issues
• iCloud-related functionality (where applicable)
• iOS, iPadOS, and macOS troubleshooting
• Device backups and restores
• Wi‑Fi, Bluetooth, and network connectivity
• Enroll and manage devices using Mobile Device Management (MDM) solutions such as Microsoft Intune, Jamf, or Workspace ONE.
• Perform device health checks, software updates, and hardware diagnostics.
• Coordinate hardware repairs, warranty claims, and device replacements with authorized vendors.
• Document incidents, requests, and resolutions in the IT Service Management (ITSM) platform.
• Escalate complex technical issues to Tier 2/3 support teams when necessary.
• Maintain Tech Bar inventory, including devices, accessories, loaners, and peripherals.
• Educate users on Apple device features, security best practices, and corporate policies.
• Deliver a high level of customer satisfaction through professional, timely, and friendly service.
• May respond to calls after normal business hours per leader instructions.
• Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers.
• Identifies potential issues that could adversely impact end user experience and takes corrective action.

• Responsible for maintaining the day to day operation of Apple device support for the business.
• Respond to service requests for Apple devices, and related software and hardware issues using ITSM platform.
• Provide troubleshooting support and servicing for Apple laptops, desktops, and mobile devices.
• Document issue resolution steps and follow up as required by DBA and the senior IT department.
• Assist users with Apple , iCloud, Wi‑Fi & network issues, device backups, restores, and MDM device management.
• Perform device health checks, software updates, and hardware diagnostics with routine maintenance.
• Escalate technical issues to Tier 2/3 support when needed.
• Coordinate repairs, warranty claims, and vendor replacements.
• Communicate with end users in a professional manner during all interactions.
• Participate in training and knowledge sharing on Apple device best practices.
• Ensure adherence to company policies and security guidelines for Apple device use.

• Typically requires 2+ years relevant experience in providing technical support for Apple/MAC devices
• High School Diploma or equivalent.
• Undergraduate degree or some college coursework preferred.
• Solid client service skills.
• A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
• Ability to physically perform general office requirements.
• Must be able to perform essential responsibilities with or without reasonable accommodations.
• Significant travel including overnight domestic or international trips may be required.
• Must have a valid Canadian Drivers License
• Must have reliable personal transportation (Automobile)
• Must be able to be to obtain Restricted Area

NTT DATA provides a reasonable range of compensation for Canada-based positions. The starting pay range for this role is $30-$39/hour. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications.

This position is eligible for NTT DATA's Employee Assistance Program (EAP) and Discount Perks.

About NTT DATA:

NTT DATA is a $30 billion…