Technicien du soutien aux

Company Overview:

Canpar Express is a subsidiary of TFI International, a key player in Canada’s logistics sector. Canpar, founded in 1976, specializes in small parcel delivery with over 1,700 employees and 55 terminals nationwide. Contributes to TFI’s annual revenue exceeding $10 plus billion (CAD). We leverage a vast network to deliver efficient and reliable services across the country, emphasizing customer satisfaction and operational excellence.

Position Summary

The Application Support Technician will be part of the IT Field Services Support team to provide technical support to Loomis Express and Canpar Express customers. The primary function of this position will be to provide support and setup services for Loomis & Canpar shipping systems, both onsite at local customer’s facilities. While working in the office, the position will be assisting in answering phone inquires and emails.

The Field Services Support technician is the first point of contact for the Loomis/Canpar customers and as such, excellent listening and communication skills are critical.

Roles & Responsibilities

• Provide operational, application and technical support via the phone to our customers
• Understand and troubleshoot customer issues over the phone
• Quickly become proficient with the various Loomis/Canpar proprietary shipping and other applications
• Go to customer sites to perform installation of equipment
• Go to customer site to perform onsite technical support
• Log and monitor all incoming calls via the phone and email
• Update customers on call status until resolution
• Provide back up Support to other IT functions
• Follow established Loomis/Canpar procedures and policies
• Ability to trouble shoot issues arising from customers
• Escalate issues as necessary within IT, Operations or external vendors
• Motivated to learn and grow with the organization

Knowledge and Skills

• Post-secondary education in Computer Science, Information Technology, or a related field
• 2-3 year’s Work Experience
• Fluency in both English and French (verbal and written) is required
• Ability to provide technical support, documentation, and customer service in both official languages
• Able to lift 25lbs
• Possess a vehicle and valid driver’s license
• Superior Customer service skills
• Detail Oriented
• Excellent listening skills
• Multi tasking skills
• Basic knowledge of computer hardware
• Basic computer networking skills
• Excellent English & French communication skills both verbal and written
• Able to troubleshoot and search for solutions through available tools, internet, knowledge base, manuals
• Good typing skills

To Apply:

Interested candidates are invited to submit their updated resume to

We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted.

Canpar Express is committed to Employment Equity and encourages applications from all qualified women and men, including aboriginal peoples, persons with disabilities and visible minorities .

Aperçu de l’entreprise

Canpar Express est une filiale de TFI International, un acteur majeur du secteur de la logistique au Canada. Fondée en 1976, Canpar se spécialise dans la livraison de petits colis et compte plus de 1 700 employés répartis dans 55 terminaux à travers le pays. L’entreprise contribue aux revenus annuels de TFI International, qui dépassent les 10 milliards de dollars canadiens.

Grâce à un vaste réseau de distribution, nous offrons des services efficaces et fiables partout au Canada, tout en mettant l’accent sur la satisfaction de la clientèle et l’excellence opérationnelle

Résumé du poste

Le Technicien du soutien aux applications fera partie de l’équipe de soutien des services informatiques sur le terrain et fournira un soutien technique aux clients de Loomis Express et de Canpar Express. La principale responsabilité de ce poste sera d’assurer le soutien et l’installation des systèmes d’expédition de Loomis et Canpar, directement sur les sites des clients locaux. Lorsqu’il travaille au bureau, le titulaire du poste apportera également son soutien en répondant aux demandes de renseignements par téléphone et par courriel.

Le technicien du soutien des services sur le terrain est le…