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Network technician Join our team!

XTL Transport is currently looking for an experienced Network Technician to join our team.

Schedule:

Monday to Friday - 40 hours/week; on-call as needed.

• Maintaining sufficient working knowledge of LAN/WAN, switching, routing, and wireless networks across all sites
• Assist with day-to-day monitoring of network performance and availability across all XTL locations, escalating anomalies or outages to the Network Manager
• Support WAN connectivity and perimeter security tasks in coordination with XTL's network MSP, under Network Manager direction
• Maintain working familiarity with Zscaler ZPA zero-trust deployment to support user access issues
• Assist with physical and wireless network tasks at warehouse and office locations, including cabling, switch port work, and access point troubleshooting
• Support virtual environments through VMware and Hyper-V
• Monitor, maintain and test Veeam backups
• Test and apply system updates and patches as directed by the Network Manager XTL Transport Inc.

• Resolve level 1 support tickets via Fresh service: hardware, software, connectivity, and account issues
• Support end users with timely, well-documented resolutions
• Participate in onboarding/offboarding IT workflows
• Administer user accounts and access provisioning
• Manage workstation and peripheral deployments, imaging, and hardware lifecycle tasks
• Support Zebra scanner fleet hardware, including device readiness, troubleshooting, lifecycle coordination, and management through MDM
• Escalate issues outside scope to senior IT staff with clear internal ticket notes, including relevant context and troubleshooting already attempted before escalation

• Post-secondary education in computer science, network engineering, information technology, or a related discipline — or equivalent practical experience
• 3–5 years of IT experience with meaningful exposure to network infrastructure
• Working knowledge of core networking concepts: LAN/WAN architecture, VLANs, basic routing, switch configuration, and Wi-Fi troubleshooting
• Exposure to firewall administration, zero-trust network access concepts, or Zscaler ZPA specifically
• Proficiency with Microsoft 365 and Entra  / Azure AD administration
• Proficiency with MacOS and iOS devices and administration
• Hands-on experience with Windows 10/11 desktop support and common enterprise hardware
• Demonstrated ability to work independently on routine network and support tasks

• Experience with IBM (AS400) systems
• Working knowledge with Microsoft Intune and Apple Business Manager
• Familiarity with ITSM ticketing systems (Fresh service, Service Now, or equivalent)
• Exposure to EDR/MDR platforms for security event triage and escalation workflows
• Experience in a transportation, logistics, or fleet-intensive operating environment
• Exposure to EDI data processing and analysis
• Clear written and verbal communication skills in English;
  French an asset

• CCNA (or actively working toward) or equivalent vendor networking certification
• Firewall vendor certification (e.g., Cisco, Fortinet)

XTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities.