Production Support Analyst

Contract | 12+ Months + Possible Extension/ FTE

A global corporate & institutional bank is hiring an Application Production Support Analyst to support critical 24x7 lending and structured finance platforms.

• Provide L1/L2 production support for Credit, Working Capital, and Asset Finance & Securitization applications
• Own incident, problem, and change management, including application deployments
• Support data flows between upstream and downstream systems and troubleshoot issues end to end
• Partner with Operations teams on technical escalations
• Participate in Disaster Recovery, failover, and backup recovery testing
• Handle monitoring, capacity planning, and performance tuning
• Document technical processes and data flows

• Bachelor's degree in Computer Science or a related field
• 5+ years in application/production support within banking or capital markets
• Hands-on scripting:
  Shell, Perl, Python, or Batch (at least one)
• Solid grasp of incident, problem, and change management processes
• Experience with Service Now, Jira, or similar ITSM tools
• Working knowledge of Java/J2EE applications
• Availability for a 24/7 on-call rotation

• Exposure to Asset Finance, Securitization, CLO, RMBS, CMBS, or ABS
• MQ, Web Sphere, or Tomcat experience
• Cyber Ark or application security project experience