Technicien; ne) TI​/IT Technician-Montreal

The IT Technician I serves as the first point of contact for IT-related support requests and is responsible for providing timely and effective technical assistance to employees. The IT Technician I supports endpoint devices, user accounts, Microsoft 365 services, printers and workplace technology while ensuring excellent customer service and adherence to IT standards, security requirements, and company policies.

RESPONSIBILITIES

More specifically, the IT Technician I must:

End User Support

• Provide first-line technical support to employees locally and remotely.
• Respond to, troubleshoot, and resolve incidents and service requests within established SLAs.
• Escalate unresolved issues to Level 2 or Level 3 support teams when required.
• Assist users with hardware, software, mobile devices, peripherals, and collaboration tools.

Endpoint Deployment & Management

• Configure, deploy, and support laptops, desktops, and peripherals.
• Install and maintain operating systems, drivers, and approved software.
• Support device enrollment and compliance processes using Microsoft Intune and Autopilot.
• Perform hardware replacement and lifecycle activities.

Identity & Access Administration

• Create, modify, and deactivate user accounts.
• Support Microsoft 365, Active Directory, Entra , mailboxes, and shared resources.
• Assist with password resets, MFA enrollment, and access-related requests.

Asset & Inventory Management

• Asset & Inventory Management
• oting procedures and recurring issues.
• Identify opportunities for automation and process improvement. Existing internal job descriptions explicitly reference maintaining documentation and promoting automation/optimization Security & Compliance
• Follow IT security policies and procedures.
• Ensure company devices comply with security standards.
• Report security incidents or suspicious activities.
• Support compliance initiatives related to regulated environments and company quality systems.

Employee may be assigned to other responsibilities that do not pertain to their former description, if they have the required experience, are qualified and/or have received adequate training.

OUR COMPANY

The work environment

At Indero, you will work with brilliant and driven colleagues. Our values are collaboration, innovation, reliability and responsiveness. We offer a stimulating work environment and attractive advancement opportunities.

In this position, you will be eligible for the following perks:

• Flexible work schedule
• Permanent full-time position
• Company benefits package
• Ongoing learning and development

About Indero

Formerly known as Innovaderm, Indero is a world-renowned expert and clinical research leader in dermatology. We have more than two decades of experience serving a broad range of indications, patient populations, administration routes, and drug classes, and a global footprint.

Indero is a dual-focus CRO for dermatology and rheumatology, with 25+ years’ experience in clinical research and trial delivery. Our full-service approach – which includes everything from protocol design and patient recruitment to trial monitoring and biometrics – provides biotech and pharmaceutical sponsors with the rigorous scientific foundation and tailored expertise their studies need to reach the finish line efficiently and effectively.

With capabilities in North America, Europe, Asia Pacific and Latin America; vast, continuously growing relationships with investigators and patients; and a dedicated research clinic through which we design and execute our own studies, Indero is the ideal CRO partner for clinical needs at global scale..

Indero is committed to providing equitable treatment and equal opportunity to all individuals. As such, Indero will provide accommodations throughout the recruitment and selection process to applicants with disabilities, upon request.

Indero only accepts applicants who can legally work in Carada.

Le ou la Technicien(ne) TI I agit comme premier point de contact pour les demandes de soutien liées aux technologies de l'information et est responsable de fournir une assistance technique rapide et efficace aux employés. Cette personne assure le soutien des postes de…