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User support technician

Job in Saint-Jérôme, Montréal, Province de Québec, Canada
Listing for: Groupe CIS ltée
Full Time, Apprenticeship/Internship position
Listed on 2026-09-09
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Job Description & How to Apply Below
Location: Saint-Jérôme

  • Durée de l'emploi:
    Permanent
  • Langue de travail:
    Français
  • Heures de travail: 37.5 hours per week
  • Education:
  • Expérience:
  • Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Computer science
  • Computer support specialist
  • Work setting
  • Help desk
  • Tasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Computer and technology knowledge
  • Android
  • iOS
  • Networking hardware
  • Internet
  • Desktop applications
  • Communication software
  • MS Windows
  • SQL
  • Security and safety
  • Criminal record check
  • Personal suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Organized
  • Team player
  • Screening questions
  • Are you available for shift or on-call work?
  • Are you available to start on the date listed in the job posting?
  • Are you currently a student?
  • Do you have experience working in this field?
  • Do you have the required certifications listed in the job posting?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?
  • Employment terms options
  • Early morning
  • Evening
  • Shift
  • Experience
  • 2 years to less than 3 years
  • Employment terms options
  • Flexible hours
  • Morning
  • Night
  • On call
  • To be determined
  • Day
  • Weekend
  • Overtime required
  • Overtime available
  • Workplace information
  • Hybrid
  • Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Financial benefits
  • Bonus
  • Group insurance benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)
  • Other benefits
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • On-site recreation and activities
  • Team building opportunities
  • Parking available
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