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Senior IT Support Technician
Job Description & How to Apply Below
This senior position focuses on acting as the escalation point for clinics throughout the United States. Your expertise in Microsoft 365, security tooling, telephony systems, and networking will be crucial as you manage tickets from frontline technicians, ensuring timely resolutions. You will escalate significant infrastructure and security issues to the Senior IT Engineer when necessary, helping maintain exceptional service standards.
Key Responsibilities:
• Manage escalation queue and resolve tickets efficiently
• Troubleshoot Microsoft 365 and Entra
• Implement RMM and MDM strategies for device management
• Triage EDR alerts and maintain endpoint security
• Oversee VoIP systems and telephony configurations
Requirements:
• 5+ years in IT support with senior level experience
• Deep knowledge of Microsoft 365 and Entra
• Strong troubleshooting skills in Windows and macOS
• Familiarity with cloud VoIP administration
• Excellent communication skills to assist non-technical staff
Utilize your advanced IT skills at CPP Clinics to enhance operational support across multiple locations.
Position Requirements
10+ Years
work experience
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