Fuze Logistics Desktop Support Technician

Position: Fuze Logistics Desktop Support Technician Role
Location: Montreal

Become a key player at Fuze Logistics Services as a Desktop Support Technician in Mount-Royal. Focus on IT support, user onboarding, and security management.

As an L2 Desktop Support Technician, you will address daily support tickets and assist with hardware provisioning across our North American offices. Your technical acumen in Microsoft 365, endpoint security, and application monitoring will help ensure smooth operations. Strong communication skills and attention to detail will be vital as you collaborate with team members to deliver outstanding service.

Key Responsibilities:

• Resolve service requests using Jira efficiently

• Provision and manage user accounts for onboarding/offboarding

• Configure and distribute hardware to remote teams

• Track and manage licenses for Microsoft 365 and Salesforce

• Administer security tools to ensure compliance

Requirements:

• 3-5 years of experience in IT support (L1/L2)

• Proficiency in Microsoft 365 and security tools

• Experience with hardware setup and management

• Comfortable in a multi-entity environment

• Salesforce administration experience is a plus

Apply your skills to make an impact at Fuze Logistics and drive our IT success!