IT - Systems Administrator

Location: Montréal, QC

Department: IT

Reports to: IT Infrastructure Manager

Works under the guidance of: Lead Systems Administrator / Architect

Position Type: Full-Time Hybrid

Schedule: Monday–Friday during regular business hours, with the ability to perform administrative duties and maintenance outside business hours as required.

The mid-level Systems Administrator is responsible for‑ the administration, maintenance, and operational support of the organization’s Windows, Active Directory, and Azure environments. This role provides L2/L3 escalation within the Infrastructure and Security team and works under the guidance of the Lead Sys Admin/Architect to ensure stable, secure, and reliable infrastructure operations across North America. The ideal candidate brings strong systems administration experience with solid Azure skills and good networking fundamentals.

• Administer and maintain Windows Server, Active Directory, DNS, and DHCP.
• Perform daily operational tasks in Azure/Entra, including VM management, VNet/NSG configuration, storage, monitoring, and backups.
• Support and troubleshoot issues involving Azure hybrid identity (Entra Connect).
• Provide L2/L3 escalation for systems-related incidents and service requests.
• Monitor system health, performance, and capacity; apply patches and updates.
• Perform backup/restore operations and ensure recovery readiness.
• Conduct log analysis and root-cause troubleshooting using Azure Monitor, Log Analytics, and OS-level logs.
• Collaborate with other Sys Admins, network, security, web/application, and SQL teams.
• Support infrastructure-related components of business applications and peripheral systems (e.g., integrations, printers, and warehouse/RF devices).
• Follow standards and direction set by the Lead Sys Admin/Architect.
• Document system configurations, procedures, and troubleshooting steps.

• 6+ years of hands‑on experience in a Systems Administrator role, including 4+ years working with Microsoft Azure in an operational capacity
• Strong experience with Windows Server and Active Directory administration (users, groups, OUs, GPO basics, DNS/DHCP).
• Solid understanding of networking fundamentals (IP addressing, subnets, routing basics, firewall concepts, DNS).
• Operational experience with Microsoft Azure, including:
• Virtual Machines
• VNets, NSGs, routing basics
• Azure Backup
• Azure Monitor and basic Log Analytics
• Hybrid identity components (Entra Connect)
• Microsoft 365 administration (Exchange Online, SharePoint, Teams).
• Experience supporting enterprise or mid-sized environments (1000–5000 users preferred).
• Strong troubleshooting and analytical abilities, especially log-driven debugging.
• Basic Power Shell scripting for administration tasks.
• Ability to handle L2/L3 support independently while collaborating with senior team members.

• Experience with Linux or Unix appliances (bonus only).
• Familiarity with Cloudflare concepts (DNS, WAF).
• Basic understanding of SQL connectivity troubleshooting.
• Experience working in ITIL-driven or structured operational environments.

• Strong problem-solving and analytical thinking
• Effective collaboration and communication
• Adaptability and willingness to learn
• Attention to detail and adherence to standards
• Ability to manage multiple tasks in a dynamic environment

• Comprehensive group benefits:
  Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
• Wellness Incentive Program and Employee Assistance Program
• RRSP / 401(k) matching program
• Work-life balance matters:
  Flextime, summer hours, paid vacation, and personal time off
• A casual, fun, and collaborative work environment
• Lively social calendar—there’s always something for everyone
• Generous…