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Delivery Director in Montreal
Job Description & How to Apply Below
Location: Montreal
Join Backbase as a Delivery Director in Montreal, where you will lead critical project management efforts. Fluency in French is mandatory for engaging with clients.
As the Delivery Director, take ownership of project portfolios, ensuring customer success through effective performance monitoring and relationship growth. Collaborate closely with the Customer Success team and engage at the executive level to present delivery strategies. Guide Project Managers and collaborate with other departments to align technical implementations with overall project goals.
Key Responsibilities:
• Oversee project quality and customer satisfaction metrics
• Influence executive-level client engagements
• Directly manage team members including Business Analysts and UX Designers
• Facilitate alignment between delivery and technical teams
• Collaborate with sales teams to explore new opportunities
Requirements:
• Minimum of 8 years in delivery management roles
• Relevant experience in financial services or banking sectors
• Background in startup or scaleup environments
• Strong leadership in managing web application implementations
• Excellent analytical and communication skills in French
Lead impactful project delivery as the Delivery Director at Backbase and ensure ongoing customer success.
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