Architect, Workplace and Power Platform

Why You’ll Love Softchoice
At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.
Why You’ll Love Softchoice
At Softchoice, a World Wide Technology (WWT) company, we work together to make a new world happen. As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition into real‑world outcomes. We do this through the delivery of secure cloud, AI, software and digital workplace solutions that enable agility, innovation and growth.
With a highly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, and have been recognized as a Best Workplace in Canada for more than 20 years. We stand proudly for our people and their success through career development and advancement, and continuously strive to do what’s good for our people and communities.
As part of WWT, we connect customers to the global scale, advanced innovation, world-class partnerships, and deep expertise of a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them  Impact You Will Have  A resourceful, hyper-curious technology professional who independently owns technical architecture decisions for agent and conversational-AI solutions built on Microsoft Copilot Studio and the Power Platform, backed by custom Azure development where the workload demands it.

This role owns the hardest recurring judgment in Microsoft-centered engagements:  when a solution belongs on low-code, when it belongs in fully custom development, and when the right answer is a hybrid of both  — and can defend that placement on economics, maintainability, quality, and time-to-value.
The role combines deep Copilot Studio and Power Platform domain expertise with genuine application-development problem-solving and product thinking. Working alone or with a small team, you are adept at quickly reviewing APIs, SDKs, and platform documentation, and can prototype an agent experience for client review within days of concept. You design agent experiences that are grounded, evaluated, and safe; orchestrate hybrid solutions where low-code and custom services each play the role they are best at;

and guide clients across commercial and government clouds (GCC, GCC High), where feature-parity differences are deal-critical and must be verified per tier before designs are committed.
This role reports to a Team Lead, Manager, or Senior Manager, Digital Architecture.

What You Will Do   Own build-approach decisions across engagements: evaluate each workload for Power Platform / Copilot Studio, custom Azure development, or hybrid delivery, and defend the placement on licensing and consumption economics, supportability, extensibility, quality requirements, and time-to-value
Design and develop system architecture for enterprise-grade agent solutions on Microsoft Copilot Studio — agent design, knowledge-source strategy, custom actions and tools, channel strategy, and M365 Copilot extensibility — integrated with Dataverse, Power Apps, and Power Automate
Architect hybrid solutions that marry low-code and custom development:
Copilot Studio and Power Automate as…