IT Technician Job Montréal area,Boisbriand Province de Québec Canada,IT/Tech

Location: Boisbriand

Contribute to tangible projects, grow in a stimulating environment, and make a real impact on local SMEs.

Are you looking for an exciting job in the IT field?

Do you want flexibility, autonomy, and a good work-life balance?

Are you proud of your expertise and want to share it with our clients?

Your place is definitely at Grav-ITI; we have an IT technician position at the help desk.

2.

The Ideal Candidate

Are you passionate about IT and want your work to have a real impact? At Grav-ITI, you won’t just be a technician. You are a key player in our clients’ success. You will thrive in a committed team where your rigor and expertise are recognized, valued, and constantly developed.

By joining our team, you will shine by supporting SME leaders in their challenges. Your mandates will be diverse, and your achievements will be tangible. Moreover, you will gain recognition from clients who, thanks to you, can focus on growing their business.

A relaxed work atmosphere and guaranteed fun!
$50,000 to $80,000 per year
4 weeks of vacation
Group insurance
RRSP with employer contribution
Paid cell phone
Work-related travel expenses paid
Paid lunch when on the road
Corporate and social events: conferences, team-building activities, etc.
Flexible work schedule to adapt to everyone’s needs and reality

4. Main Responsibilities

Provide Level 1 and 2 support from the call center
Travel to client sites for problem resolution when required
Manage and coordinate resources during incidents
Monitor backups and apply corrections
Monitor our clients’ systems via monitoring tools and apply corrections
Participate in the development of IT procedures and technical documentation
Update our clients’ systems and applications
Propose IT solutions to clients for recurring problems

5. Training

Training: DEP, AEC, or DEC in IT

6. Experience Accumulate three (3) or more years of relevant experience:

In the IT consulting sector
In a technical support help desk

7. Technical Skills Excellent command of…

Windows 11 and its services
o Printing issues
o Office/productivity suite
o Event Viewer
o Access rights
o Account creation

Good knowledge of…

[…] Microsoft 365 solutions (Exchange Online, SharePoint Online, Azure AD)

Basic knowledge of…

[…] virtualization solutions (VMware)
[…] Microsoft modern workplace solutions (MS Endpoint Manager/Intune, Autopilot)

Assets:

Knowledge of Connectwise technologies (PSA, RMM, etc.)
Experience with the Microsoft Azure platform
Knowledge of Fortinet technologies
Knowledge of Acronis products
Knowledge of Synology products

Working here is stimulating

“Working for Grav-ITI allows me to continuously expand my IT knowledge—it’s a new challenge every day! Being part of a dynamic and passionate team motivates me to excel in my professional development.”

“The enthusiasm, good humor, and human quality of the entire team, and the opportunity to learn and develop new knowledge and cutting-edge technologies on the Cloud and corporate environments.”

Juan

“The team synergy – pleasant bosses who push us to excel and invest in us. Memorable Christmas parties and participation in various conferences. The diversity of clients excites me with the challenges to overcome”