Support Agent in Montreal Call Center
Job in
Montreal, Montréal, Province de Québec, G4F, Canada
Listed on 2026-10-08
Listing for:
Hypertec Group
Full Time
position Listed on 2026-10-08
Job specializations:
-
IT/Tech
Technical Support, IT Support, Hardware Engineer, HelpDesk/Support
Job Description & How to Apply Below
Elevate your career at Hypertec as a Call Center Hardware Support Agent in Montreal. Provide troubleshooting support for hardware issues and enhance customer satisfaction every day.
Hypertec is on the lookout for a proactive Call Center Hardware Support Agent to strengthen our team. This role focuses on diagnosing hardware problems reported by clients and offers timely support. You will also coordinate with field engineers during onsite visits and ensure that service requests are managed efficiently.
Key Responsibilities:
• Diagnose and troubleshoot hardware and firmware issues
• Provide timely support and escalate unresolved issues
• Act as point of contact for server and desktop support
• Log service details accurately in the CRM system
• Coordinate with field engineers for onsite support
Requirements:
• High School or Technical Diploma required
• 6 months experience with PC and server hardware
• Basic skills in Microsoft Office
• Strong interpersonal skills for client interaction
• Flexibility to work on different shifts
Bring your technical expertise and customer focus to Hypertec in Montreal.
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