Web Operations Coordinator

Job Category :
Marketing

Requisition Number : WEBOP
002664

• Full-Time
• Hybrid

Showing 1 location

Montreal, QC , CAN

The Ideal Candidate

We are looking for a Web Operations Coordinator to support the day-to-day operation, maintenance, testing, and optimization of Little Burgundy’s digital commerce ecosystem.

This is a junior role for someone who is highly detail-oriented, technically curious, proactive, and comfortable working across websites, marketing platforms, integrations, agencies, and internal technology teams.

You will play an important role in ensuring that website enhancements, platform updates, integrations, and digital initiatives are properly scoped, documented, tested, and launched. You will also help us get more value from our existing technology by identifying opportunities to improve functionality, processes, customer experience, and platform usage.

The ideal candidate does not need to be a developer, but should be comfortable working in a technical environment, investigating problems, understanding how systems connect, and communicating clearly with developers and technical partners.

How You Will Make an Impact:

• Support the day-to-day management, maintenance, and optimization of the Little Burgundy website and digital commerce platforms.
• Act as a key liaison between Little Burgundy, the Journeys Marketing Technology team, our Virid development agency, OMS partners, IT teams, and other technical vendors.
• Stay informed on technology updates, new capabilities, releases, and projects across the broader organization and identify opportunities that could be relevant for Little Burgundy.
• Coordinate website enhancements, technical requests, bug fixes, and platform updates from initial request through testing and deployment.
• Maintain a strong understanding of website functionality, business rules, integrations, and platform dependencies.
• Monitor open technical issues and support tickets and proactively drive them toward resolution.
• Escalate risks, blockers, defects, or launch concerns early and clearly.

Jira & Requirements Management

• Create and manage clear, complete Jira tickets for website enhancements, technical issues, bugs, and new functionality.
• Gather the necessary information from internal teams and technical stakeholders before submitting development requests.
• Document business requirements, acceptance criteria, dependencies, expected behavior, testing scenarios, and supporting assets.
• Ensure tickets contain enough information for development teams to action without unnecessary back-and-forth.
• Track Jira tickets through development, QA, deployment, and post-launch validation.
• Maintain clear communication with stakeholders on progress, timelines, dependencies, and outstanding issues.

QA, UAT & Site Testing

• Own User Acceptance Testing (UAT) for website enhancements and technical releases before deployment.
• Test complete end-to-end customer journeys rather than individual functionality in isolation.
• Conduct regression testing when changes could affect existing site functionality.
• Validate promotional logic, loyalty functionality, customer experiences, integrations, links, tracking, content, and business rules.
• Clearly document defects with reproducible steps, screenshots, expected behaviour, and relevant technical information.
• Complete post-launch validation to ensure changes are functioning as expected in production.
• Continueingly improve QA processes and testing documentation to reduce errors and rework.
• Support the ongoing management and optimization of platforms including MA, Salesforce Marketing Cloud (SFMC), Zeta/Loyalty
  , and other digital commerce and marketing technologies.
• Develop an…