IT Field Operations- Support Specialist​/Spécialise soutien aux operátions TI sur site

dormakaba is seeking an IT Field Operations
- Support Specialist based in Montreal. The IT Support Specialist is a results-driven technology professional responsible for delivering exceptional end-user support, managing IT hardware assets, and ensuring seamless technology operations across multiple regional locations. Combining remote and onsite support expertise, this role serves as a critical link between users, local sites, and global IT teams, providing advanced troubleshooting, asset lifecycle management, and field service coordination.

$75,000 - $90,000 annually

No automated screening tools will be used during the application process

• Provide responsive remote and onsite IT support to end users, resolving hardware, software, and connectivity issues to minimize business disruption
• Manage the full lifecycle of IT assets, including deployment, inventory tracking, maintenance, and retirement of equipment
• Coordinate with regional and global IT teams to implement technology solutions, support projects, and ensure operational consistency across locations
• Troubleshoot and resolve complex technical issues, escalating when necessary and ensuring timely communication with stakeholders
• Support office technology infrastructure, including end-user devices, collaboration tools, meeting room technology, and peripheral equipment
• Identify opportunities to improve IT processes, documentation, and service delivery while maintaining compliance with company standards and security requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and professional experience, with 3+ years of experience in IT support, including remote desktop support, Level 2 technical support, field services, or multi-site IT operations
• Industry certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications
• Strong troubleshooting and problem-solving skills across hardware, software, operating systems, mobile devices, and networking technologies
• Experience managing IT asset inventories, equipment deployments, hardware refreshes, and end-user lifecycle support
• Excellent customer service and communication skills, with the ability to prioritize multiple tasks, work independently, and collaborate effectively with regional and global IT teams.
• Bilingual in English and French since the incumbent must work with a global multidisciplinary team

• Experience supporting multiple office locations or a geographically distributed workforce
• Experience with IT service management tools and asset management platforms
• Knowledge of collaboration technologies, meeting room systems, and workplace productivity tools, with a demonstrated ability to identify process improvements and enhance the end-user support experience

• Supporting your career development
• Employee Assistance Programs
• 24/7 access to over 15,000 Linked In Learning courses to assist in your professional development and to expand on your individual interests.
• Virtual Healthcare Services
• Health Insurance Plan
• Pension Plan
• Unlimited Referral Reward Bonuses

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact.

At dormakaba, you are encouraged to take initiative, develop your skills, and…