Technical Service Operations Lead at Xsolla
Job in
Montreal (administrative region), Montréal, Province de Québec, Canada
Listed on 2026-10-16
Listing for:
Xsolla Inc.
Full Time
position Listed on 2026-10-16
Job specializations:
-
IT/Tech
IT Support, SRE/Site Reliability, IT Project Manager, IT Specialist
Job Description & How to Apply Below
Join Xsolla as a Technical Service Operations Lead, driving incident management and operational excellence in a dynamic environment. Bring your expertise in ITIL and observability to enhance platform reliability.
The Technical Service Operations Lead (TSO Lead) position focuses on incident command and cross-functional collaboration within our Global Technical Operations (GTO) team. Candidates should possess strong analytical and communication skills, with a background in technical operations. You will drive continuous improvement through post-incident reviews and track production issue trends.
Key Responsibilities:
• Serve as Incident Commander during major incidents
• Own incident communications to stakeholders
• Lead blameless Post-Incident Reviews
• Analyze incident trends and create Problem tickets
• Enforce incident management framework and standards
Requirements:
• 6+ years in incident management or technical operations
• Strong ITIL foundation and observability stack experience
• Excellent verbal and written communication skills
• Experience with incident tooling like Datadog and JIRA
• Competence in SLA/SLO-driven operations
Bring your skills in incident management and communication to help Xsolla enhance reliability in gaming commerce solutions.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×