Application architect, IT​/Tech, CRM Systems & Management

Area(s) of interest:
Information technology

Location(s):
Montreal

A career as an Application Architect on the commercial CRM team at National Bank means serving as an expert in designing Salesforce solutions and artificial intelligence. You help define the evolution of strategic platforms used on a large scale by ensuring the technical and functional feasibility of the proposed solutions and their alignment with business objectives. With your expertise in design, application architecture and systems integration, you influence technological orientations, support teams in their choice of solutions and actively participate in delivering value for the commercial CRM sector.

• Work with solution architects to integrate the platform with other ecosystem components.
• Manage complex files requiring in-depth analysis, rigorous planning and proactive communication with stakeholders.
• Various complex analyses, identify gaps and make recommendations to optimise system efficiency and resolve major problems.
• Work with the various squads and platform providers to ensure overall consistency in terms of the user experience and Salesforce solution choices.
• Analyze requests for changes to systems, assess impacts on existing applications, anticipate issues and implement sustainable solutions.
• Improve the team's practice through mentoring/coaching with other technical team members. Coordination role within the team for special files.
• Advise and guide the development team and the product owner by recommending different functional alternatives aligned with the architecture and guiding decisions and vision across the sector, creating frameworks and implementing mechanisms.

It and Operations have more than 5,500 specialists who work agile, proactively and collaboratively to seize opportunities, stay on the cutting edge of technology and continuously improve processes. In the commercial CRM sector, you are part of a team of 12 colleagues reporting to the Senior Manager – commercial CRM it Delivery. Our team stands out for the quality of its deliverables, in-depth knowledge of the Salesforce ecosystem, its technological expertise and its strong culture of collaboration.

Our goal is to offer you maximum flexibility to promote your quality of life. This includes a hybrid work environment and a flexible, adaptable schedule. The Bank values continuous development and internal mobility. Our personalized training programs, based on on on-the-job learning, help you master your profession and develop new fields of expertise. Tools such as the Data Academy, language training, the Harvard Learning Centre and coaching and mentoring support are available to you at any time.

• A bachelor’s degree in a related field and have at least 7 years of relevant experience, including at least 5 years in a strategic influencing role related to developing large-scale CRM portfolios and establishing it frameworks, standards or orientations.
• In-depth Salesforce expertise, including data model design, data sharing and visibility mechanisms, authentication strategies (SSO, OAuth 2.0) and integration with cloud environments such as AWS.
• Proficiency in the main Salesforce integration models, including rest, SOAP, Platform events and Change Data Capture, and demonstrate in-depth knowledge of the capabilities offered by Data Cloud (Data
  360).
• Advanced expertise in artificial intelligence concepts and applications in the Salesforce ecosystem, particularly Agentforce. Salesforce Agentforce Specialist and/or Salesforce Application Architect certifications are highly desirable.
• Solid understanding of Domain driven Design (DDD) principles as well as knowledge of agile methodologies and Dev Ops practises applied to the design and…