QA Analyst

Location: Montreal

We are Nurun, at the intersection of creativity and technology. We create digital experiences that help brands grow and transform organizations. We are hybrids who organize our work around multidisciplinary collaboration. Our vision: people first, technology second. The same ingredients, but never the same recipe—we adapt to each need to ensure the excellence of our products.

We are a large group of diverse professionals based in Toronto, Montreal, Quebec City, Windsor, British Columbia, and even Saskatchewan! Who are these professionals? We are organized into teams of experience designers, developers, client partners, project managers, strategists, and business designers.

Job Description
Nurun is seeking a highly experienced and technically proficient QA Analyst to strengthen our quality assurance efforts, with a specialized focus on omnichannel marketing campaigns in Braze. This role involves verifying messaging content (emails, push, in‑app, content cards, and landing pages), campaign configurations (audience segmentations, canvas entry rules, decisioning logic), and more.

As a champion for quality, you will guide QA practices and procedures, manage the full QA lifecycle, and drive the success of our marketing initiatives by ensuring a flawless user experience across all digital platforms.

Responsibilities

Perform thorough quality assurance on push notifications, in‑app messages, content cards, landing pages, and emails, verifying content accuracy, copy, formatting, and the functionality and destinations of all links.

Conduct email rendering and device testing across clients and breakpoints using Litmus, as well as on physical Android and iOS devices, to ensure consistent display and behavior.

Inspect and validate campaign configurations in Braze, including audience segmentations, Canvas entry criteria and settings, and the logic and accuracy of individual Canvas flow steps.

Document all defects clearly and consistently in the designated bug tracking tool, including reproduction steps, severity, and supporting evidence such as screenshots.

Retest and verify fixes once resolved, confirming issues are fully addressed before campaigns or assets are approved for launch.

Partner closely with the Braze Campaign Manager, Email Developer, and Project Managers to communicate findings, align on priorities, and ensure work is delivered on time and to a very high standard.

Help maintain and improve QA processes, checklists, and documentation to support consistency and scale across the team.

Requirements

Minimum 2 years of experience in a QA role, including experience creating and governing QA standards.

Experience working with Braze or an equivalent omnichannel marketing platform, including an understanding of user attributes, events, segmentations, journeys/canvases, and content verification across devices and email clients.

Develop and execute detailed test strategies for all aspects of campaigns, including audiences, journeys/canvases, and messaging.

Ensure all marketing campaigns are tested across various platforms and devices for compatibility and user experience.

Implement testing methodologies to identify, document, and resolve issues before they impact the user experience.

Identify, record, document, and thoroughly track bugs.

Email testing with Litmus is required.

Testing for AODA/Accessibility compliance is required.

Experience with API testing and data verification is an asset.

Demonstrated experience with JIRA or similar bug tracking tools, and familiarity with email testing tools such as Litmus.

Act as the primary point of contact for all QA-related activities on the client account, ensuring all stakeholders are aligned on QA standards and expectations.

Manage the QA lifecycle for each project, from…