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Job Description & How to Apply Below
Location: Montreal
Alteo is looking for an IT Operation Incident Officer for a permanent position based in Montreal.
Your main role will be to contribute to the smooth technical running of operations, recommending and implementing methodological and technical solutions to optimize and guarantee the smooth running of operations, while ensuring compliance with processes and regulations.
Responsibilities:
Participate in defining procedures to ensure service performance
Participate in the study and analysis of electronic payment platform requirements
Participate in the analysis of operability constraints
Participate in the industrialization of production and the implementation of the business recovery plan
Participate in the definition and implementation of operating procedures
Participate in the drafting of qualification and patch testing procedures
Participate in customer support with the aim of meeting availability and reliability commitments
Participate in the handling and processing of requests and incidents
Participate in the definition of production prerequisites
Participate in the management of relationships between customers and publishers/service providers
Participate in the production of activity reports
Participate in the development of maintenance action plans
Participate in defining service tasks: alarms, scheduling, backups, and planning batch processing
Participate in user support with the aim of ensuring that reported anomalies are processed
Participate in technical support for users (2nd and 3rd levels)
Participate in time-sensitive interventions during operational incidents (e.g., analysis, diagnosis, and resolution)
Participate in anticipating user needs and system developments
Participate in technical documentation
Participate in monitoring operational incidents, analyzing causes, and taking associated corrective measures
Profile:
DEC/BAC in IT or equivalent
2-5 years of experience in a similar role
Writing technical specifications
Compliance with commitments (SLA)
Taking initiative
Reporting & Monitoring
Sense of initiative, flexibility
Team player
Ability to provide support and assistance
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