Functional Consultant​/Senior Consultant – ServiceNow

Position: Functional Consultant / Senior Consultant – ServiceNow
Functional Consultant / Senior Consultant – Service Now
KPMG
Ottawa, ON Full-time CA $70,000 - CA $102,000 / year
About the role  KPMG’s growing Service Now practice is hiring a consultant to support client transformation projects, with a focus on Service Now Integrated Risk Management (IRM).
What you will do   Support client engagements, workshops, requirements gathering, and solution design.
Translate business requirements and risk or cybersecurity needs into user stories and Service Now solutions.
Prepare project documentation, process maps, test scripts, presentations, and training materials.
Support implementation, configuration, testing, defect resolution, and quality assurance with technical teams.
Contribute to IRM best practices, reusable methodologies, and practice knowledge.
What you bring   1 to 5 years of Service Now or related technology implementation experience.
Experience supporting client-facing projects, workshops, requirements gathering, and testing.
Strong business analysis, problem-solving, communication, and stakeholder management skills.
At least two Service Now certifications.
Written and oral fluency in English is required;
French is also referenced as a communication skill.
Compensation  Expected base salary is $70,000 to $102,000 per year, with possible bonus eligibility. The salary offered depends on location, skills, competencies, and qualifications.