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Bilingual IT Service Desk Specialist
Job in
Montreal, Montréal, Province de Québec, G4F, Canada
Listed on 2026-10-26
Listing for:
Infotek Consulting Inc.
Full Time
position Listed on 2026-10-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Support financial advisors remotely from Montreal as a bilingual IT Service Desk Specialist using French, English, and troubleshooting skills.
Infotek Consulting is hiring for a six-month contract with a leading Canadian financial services organization. You will provide first-line technical support to advisors, assistants, and multi-advisor firms. Structured training, coaching, and team support are provided.
Key Responsibilities:- Answer calls from the advisor community
- Troubleshoot hardware and software issues
- Ask questions to identify problems and solutions
- Explain fixes in clear, simple language
- Document calls and escalate issues when needed
- One-plus year in call center or technical support
- Fluency in spoken and written French and English
- Strong troubleshooting and problem-solving skills
- Strong de-escalation skills under pressure
- High school diploma
Apply your bilingual communication, technical troubleshooting, and customer service skills supporting financial advisors through remote service desk assistance.
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