Level 2 Technical Support Specialist
Job in
Montreal, Montréal, Province de Québec, G4F, Canada
Listed on 2026-11-02
Listing for:
Quadbridge
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
Systems Administrator, Network Security, Windows Server, IT Support
Job Description & How to Apply Below
Support Quadbridge clients across hybrid environments using networking, security, and infrastructure troubleshooting skills in a hybrid work model.
As a Level 2 Technical Customer Support Specialist, you will manage complex incidents across multiple client environments. The work includes infrastructure, networking, security, Windows Server, Active Directory, and Microsoft 365 support. You will report to the Team Lead, Managed Services, while collaborating with technicians, engineers, and project teams.
Key Responsibilities:- Resolve Level 2 infrastructure, networking, and security escalations
- Own tickets through investigation, resolution, documentation, and communication
- Administer firewalls, VPNs, MFA, and conditional access controls
- Support servers, virtualization, storage, backups, and cloud workloads
- Contribute to documentation, automation, and security improvements
- Three or more years in technical support or an MSP
- Hands-on LAN, WAN, Wi-Fi, VPN, firewall, and security experience
- Windows Server, Active Directory, Microsoft 365, storage, backup, virtualization
- Hybrid environment troubleshooting and complex infrastructure issue resolution
- Fluency in written and verbal English and French
Apply your Level 2 support, infrastructure, networking, and security expertise across Quadbridge’s client environments and managed services.
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