Senior Technical Support Representative
Job in
Montreal, Montréal, Province de Québec, G4F, Canada
Listed on 2026-11-02
Listing for:
Axon
Full Time
position Listed on 2026-11-02
Job specializations:
-
IT/Tech
Technical Support, IT Support, Network Security, Systems Administrator
Job Description & How to Apply Below
Remote from Canada, provide technical support for Axon Fusus using hardware, software, phone, email, and chat expertise. Help customers resolve issues.
This Senior Technical Support Representative supports Axon Fusus customers across multiple communication channels. The customer-focused position covers applications, application programming interfaces, video management systems, IP cameras, Linux networking tools, and enterprise network equipment. You will meet performance and quality goals while supporting customer locations and documenting completed work.
Key Responsibilities:- Become an expert on Axon Fusus applications, APIs, and roadmap
- Support video management systems, IP cameras, and Linux networking tools
- Assist Implementation with customer location geospatial setup
- Resolve inbound support requests by telephone and email
- Document completed work within the Axon Fusus CRM tool
- One year of information systems and networking experience
- Strong knowledge of routers, firewalls, tunnels, configuration, and data flow
- Experience with security cameras, VMS, DVR, and NVR systems
- Technical college degree completed or in progress
- Ability to pass CJIS background and maintain RCMP Clearance
Apply technical troubleshooting, networking, and customer support skills to advance Axon Fusus service from Canada.
Position Requirements
10+ Years
work experience
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